SHIPPING POLICY
SHIPPING
Please allow 2–3 business days for order processing (not including the day your order is placed). After processing, shipping takes 3–5 business days on our end. During peak times (holidays, specials/promos), shipping may take up to 14 business days.
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Effective 4/21/2020, will need 2-3 BUSINESS days for processing time to prevent fraudulent transactions. This means, after you've placed your order we will need 2-3 BUSINESS days, which does NOT included the day you ordered, to process. Some orders depending on payment type, may require additional information prior to being fulfilled. In total, it will take up to 5-8 business days for us to ship your order.
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WHERE WE SHIP
BeeYourHair currently ships to the U.S., U.S. territories (including Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands), as well as Canada and Mexico.
We do not ship to other international locations at this time.
Once your order is handed off to the shipping carrier, the risk of loss transfers to the customer.
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IMPORTANT ORDERING INFORMATION
Please ensure your billing and shipping information match when placing your order. If they don’t, your order will be placed on hold for verification to protect against fraud.
We do not ship to mismatched addresses unless verified. We cannot edit orders once they’re placed — no exceptions. If you entered the wrong address, contact us immediately to cancel. If the order has already shipped, it becomes the customer’s responsibility to contact USPS to update or reroute the package.
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RETURNED, LOST OR STOLEN PACKAGES
If your package is returned to us due to an incorrect address or delivery issue, you may either pick it up from our store or request reshipping at your own cost once it arrives back.
BeeYourHair is not responsible for lost or stolen packages after they are shipped. Once your tracking number updates, USPS has accepted the package and is fully responsible for delivery. For any issues, please contact USPS directly with your tracking number.​​​
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TRACKING & DELAYS
Once your tracking number is sent, your order is dropped off to USPS within 24 hours. At that point, USPS assumes full responsibility for your package.
BeeYourHair is not responsible for USPS scanning or processing delays. If you experience issues, contact USPS at 1-800-275-8777 with your tracking number.
We’ll do our best to assist by providing the exact USPS location used, but any further updates or resolution must come from USPS directly.
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LOST OR STOLEN PACKAGES
If your package is lost or stolen, you must contact USPS to file a claim using your tracking number. If you purchased shipping insurance at checkout, your package is covered through USPS — not BeeYourHair. You’ll still need to file a claim directly with USPS for a refund. Once your claim is submitted, you can email us and we’ll assist if needed. If no insurance was purchased, please understand BeeYourHair is not responsible for lost or stolen packages once USPS takes possession. If USPS confirms they’ll cover the cost but delays your refund, we’ll do our best to help by reshipping your order. And of course, if the mistake is on our end, we will refund or reship your order at no cost to you.
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PAYMENT POLICY
PAYPAL E-CHECK:
If you pay using a checking account through PayPal (not a debit/credit card or PayPal balance), your payment requires 5–10 business days to clear.
We cannot ship your order until PayPal confirms the payment has cleared. Once cleared, standard 3–5 business day shipping applies.
Please note: This delay is from PayPal and your bank, not BeeYourHair.
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WIX PAYMENTS (Credit/Debit, Apple Pay, Afterpay, Klarna, Affirm, PayPal Pay in 4):
Orders paid through these methods require 2–3 business days for payment processing before shipping. This delay is due to the payment providers and is not controlled by BeeYourHair. Once cleared, shipping takes 3–5 business days.
PAYPAL PAYMENTS:
Orders paid with PayPal (using an account or debit/credit card via PayPal) do not have a processing delay. Shipping time is 3–5 business days.​​
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RETURN POLICY
BeeYourHair return policy is strictly NO RETURNS AND NO REFUNDS. All sales are FINAL. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE CHECKING OUT!! We will insure your purchase by answering all questions and providing all the information needed that meets your needs for your purchase. Please understand that once we sell our product to customers it will be considered used. Any issues you MAY have with our product we will insure you great customer service to satisfy your needs. If in any event an issue is caused on our end, we will accommodate you with full/partial refund or product replacement.
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Please understand, virgin/raw hair is NOT processed (no chemicals) which means your bundles may come in different shades of brown. This is not considered receiving bad product, it simply shows our hair has not been processed to a specific color/shade.
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YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.
IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:
(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (BEEYOURHAIR) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.
(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.
HERE AT BEEYOURHAIR WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION.
IN THE UNLIKELY CASE THAT YOU DO RECEIVE A UNIT/PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM IF THIS ISSUE HAPPENED TO BE CONTROLLED BY US(BEEYOURHAIR).
PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING YOUR ORDER BACK SO THAT WE CAN ADVISE ON HOW TO RETURN TO US.
EMAIL - SUPPORT@BEEYOURHAIR.NET
PLEASE NOTE THAT BEEYOURHAIR DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOR DOES NOT SUIT, IF YOUR STYLIST GAVE YOU THE WRONG INFORMATION OR IF YOU SELECT THE WRONG CAP SIZE FOR YOUR CUSTOM UNIT.
PLEASE MAKE SURE ANY ORDERS PLACED ARE CORRECT.
TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART.
PLEASE NOTE: MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US FOR GUIDANCE AND ASSISTANCE.
REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.
BEEYOURHAIR DO NOT SUGGEST TO ALTER OR COLOR ANY UNITS THAT HAVE ALREADY BEEN COLORED. PLEASE CONTACT OUR CUSTOMER SERVICE FOR ASSISTANCE AND GUIDANCE.
ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM OF HAIRDRESSERS AND IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY I.E. THE UNIT HAS BEEN GIVEN BLEACH KNOTS, TRIMMED, OR COLORED. BEEYOURHAIR CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU.
IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS;
YOU MUST CONTACT THE BEEYOURHAIR CUSTOMER SERVICE TEAM WITHIN 3 DAYS OF RECEIVING THE PRODUCT.
THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE. A PHOTOGRAPH DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH THIS WILL RESULT IN THE UNIT BEING RETURNED TO YOU.
RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER.
IF YOUR UNIT IS FAULTY WE WILL ADVISE YOU HOW TO RETURN THE UNIT TO US.
REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 11 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT.
PLEASE KEEP AN EYE OUT FROM EMAIL NOTIFICATIONS FROM US AS WE WILL KEEP YOU UPDATED!
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ORDER CANCELATION
Once your order has been placed and you choose to cancel, if your order has been packed and shipped it is considered paid for and complete. You cannot cancel an order that has been packed and shipped. If you have NOT received a tracking number this means your order has not been packed and you can cancel however it will be a 10% restock fee -NO EXCEPTIONS- which will deduct from your order total. Fee's are charged due to labor costs to prepare your order.