SHIPPING POLICY
After placing your order, shipping takes 3-7 BUSINESS days which are MONDAY-FRIDAY, WEEKENDS ARE NOT INCLUDED. This means, we will ship within 3-7 business days after your order is placed. During holiday time(black Friday, Christmas & New Years), shipping takes up to 3-14 BUSINESS days due to higher traffic. Effective 4/21/2020, Delays may occur due to restrictions related to COVID pandemic which is completely out of BeeYourHair's control. Once shipped, a tracking number will be sent to the email provided on order form by customer. Please allow up to 1-2 business days for your tracking number to update after you receive your shipping confirmation. United states postal service do not always scan right away which we cannot control once we drop off orders however we work with you to make sure your orders are scanned in a timely manner.
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When placing your order, please make sure your billing and shipping information matches. If the name on the order does not match the billing name, this will result in an immediate hold for verification purposes. We do NOT ship any orders with different billing and shipping information without verifying payment due to chance of fraudulent orders. For those placing orders for others, please make sure you add the receivers name on PayPal so that your order wont be cancelled. If you enter in the wrong address, please contact us right away so we can cancel the order. We cannot edit any information NO EXCEPTIONS. If you do not contact us in time for us to cancel order, it is your (the customer's) responsibility to contact USPS to update your shipping address and/or reroute the order package if needed.
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If for any reason your package was returned back to sender (us) due to incorrect address or issues USPS may have had with shipping your order, you will be able to pick up from our store location or request for re ship which you will be responsible for the shipping costs once your package arrives back to us. In any event your package is lost or stolen in this process, this issues would be on USPS not BEEYOURHAIR due to us not being responsible for the package once shipped by USPS. Please contact USPS about your order once tracking number updates! This means that they have accepted your package and are in possession of your order.
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Effective 4/21/2020, will need 2-3 BUSINESS days for processing time to prevent fraudulent transactions. This means, after you've placed your order we will need 2-3 BUSINESS day, which does NOT included the day you ordered, to process. Some orders depending on payment type, may require additional information prior to being fulfilled.
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At this time, BeeYourHair ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, BeeYourHair ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to the shipping carrier.
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Please note that we are NOT responsible for USPS scanning and processing time. Once we create your shipping label we drop off within 24 hours after tracking is sent. After tracking is sent and order is dropped off to USPS, the responsibility is now left with USPS. Please notify them at 1(800)275-8777 with your tracking number for any questions you may have after we ship your order. We will do our best at assisting when contacting USPS to make sure our customers receive their orders by giving you the exact USPS location we used to ship your items. Any further assistance would be from USPS. Please note that USPS scanning time MAY have delays due to COVID-19 however we are doing our best to work around this.
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Any packages that are lost or stolen you MUST contact USPS and file a claim. If you purchased insurance through us when placing your order, you still have to contact USPS which they will give you your FULL refund for your order, not us. When you place your order with us adding insurance we simply add the coverage through USPS so that your package i covered while in their possession. Once claim has been submitted, contact us by email so we can assist further if need be. If you do not purchase insurance, please understand we are NOT responsible for any lost or stolen packages once responsibility is transferred over to USPS. If USPS delays the process of refund but inform us they will cover the costs, we will simply send your order to assist with your wait time. In any event, If a mistake is on our end and your package is lost or stolen we will surely refund or reship your order free of charge!
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PAYMENT POLICY
PAYPAL ECHECK: Please understand if you pay by CHECKING ACCOUNT via PayPal (not debit, credit or PayPal account), your payment requires a 5-10 business day processing time before we receive the order for shipping. This means your order has to fully clear prior to us shipping your order. Once PayPal notify us about your payment clearing, we then receive the order for shipping. We cannot ship hair until payment has cleared with PAYPAL first. Shipping will remain 3-5 business days plus PAYPAL processing time to clear your payment with your bank.
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WIX PAYMENTS & PAYPAL; CREDIT, DEBIT, APPLEPAY, PAYPAL: Processing time for ALL orders paid by Wix payments & paypal; credit/debit/ApplePay is 2-3 business days. Please understand processing time is completely due to merchant, not BeeYourHair. Once payment has cleared and received, shipping time will be 3-7 business days.
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RETURN POLICY
BeeYourHair return policy is strictly NO RETURNS AND NO REFUNDS. All sales are FINAL. PLEASE MAKE SURE YOUR ORDER IS CORRECT BEFORE CHECKING OUT!! We will insure your purchase by answering all questions and providing all the information needed that meets your needs for your purchase. Please understand that once we sell our product to customers it will be considered used. Any issues you MAY have with our product we will insure you great customer service to satisfy your needs. If in any event an issue is caused on our end, we will accommodate you with full/partial refund or product replacement.
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Please understand, virgin/raw hair is NOT processed (no chemicals) which means your bundles may come in different shades of brown. This is not considered receiving bad product, it simply shows our hair has not been processed to a specific color/shade.
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YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.
IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:
(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (BEEYOURHAIR) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.
(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.
HERE AT BEEYOURHAIR WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION.
IN THE UNLIKELY CASE THAT YOU DO RECEIVE A UNIT/PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM IF THIS ISSUE HAPPENED TO BE CONTROLLED BY US(BEEYOURHAIR).
PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING YOUR ORDER BACK SO THAT WE CAN ADVISE ON HOW TO RETURN TO US.
EMAIL - BEEYOURHAIR@YAHOO.COM
PLEASE NOTE THAT BEEYOURHAIR DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOR DOES NOT SUIT, IF YOUR STYLIST GAVE YOU THE WRONG INFORMATION OR IF YOU SELECT THE WRONG CAP SIZE FOR YOUR CUSTOM UNIT.
PLEASE MAKE SURE ANY ORDERS PLACED ARE CORRECT.
TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART.
PLEASE NOTE: MEASUREMENTS ARE IN INCHES IT IS ESSENTIAL THAT YOU MEASURE YOUR HEAD ACCURATELY PRIOR TO ORDERING YOUR UNIT, IF YOU HAVE ANY DIFFICULTIES PLEASE CONTACT US FOR GUIDANCE AND ASSISTANCE.
REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT.
BEEYOURHAIR DO NOT SUGGEST TO ALTER OR COLOR ANY UNITS THAT HAVE ALREADY BEEN COLORED. PLEASE CONTACT OUR CUSTOMER SERVICE FOR ASSISTANCE AND GUIDANCE.
ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM OF HAIRDRESSERS AND IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY I.E. THE UNIT HAS BEEN GIVEN BLEACH KNOTS, TRIMMED, OR COLORED. BEEYOURHAIR CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU.
IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS;
YOU MUST CONTACT THE BEEYOURHAIR CUSTOMER SERVICE TEAM WITHIN 3 DAYS OF RECEIVING THE PRODUCT.
THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE. A PHOTOGRAPH DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH THIS WILL RESULT IN THE UNIT BEING RETURNED TO YOU.
RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER.
IF YOUR UNIT IS FAULTY WE WILL ADVISE YOU HOW TO RETURN THE UNIT TO US.
REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 11 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT.
PLEASE KEEP AN EYE OUT FROM EMAIL NOTIFICATIONS FROM US AS WE WILL KEEP YOU UPDATED!
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ORDER CANCELATION
Once your order has been placed and you choose to cancel, if your order has been packed and shipped it is considered paid for and complete. You cannot cancel an order that has been packed and shipped. If you have NOT received a tracking number this means your order has not been packed and you can cancel however it will be a 10% restock fee -NO EXCEPTIONS- which will deduct from your order total. Fee's are charged due to labor costs to prepare your order.
SAME DAY DELIVERIES
ALL SAME DAY DELIVERIES ARE HAND TO HAND (DRIVER TO CUSTOMER) ONLY. NO ORDER WILL BE LEFT AT LOCATION FOR ANY REASON SO PLEASE MAKE SURE SOMEONE WILL BE AT THE ADDRESS PROVIDED TO ACCEPT YOUR ORDER. PLEASE UNDERSTAND, IF YOU AGREE TO A TIME SLOT/CHOOSE TIME SLOT AND ARE NOT AT THE ADDRESS PROVIDED DURING YOUR TIME SLOT, YOU WIL BE CHARGED A $20 INCONVENIENCE FEE WHICH WILL BE DUE UPON ARRIVAL WHEN PICKING UP YOUR ORDER FROM OUR STORE LOCATION. THERE ARE NO REFUNDS DUE TO YOU MISSING YOUR TIME SLOT.
ONCE ORDER IS PLACED, YOU WILL RECEIVE A TEXT TO THE NUMBER PROVIDED ON ORDER CONFIRMING YOUR DELIVERY. WHEN DRIVER IS 5-10 MINUTES AWAY FROM GIVEN ADDRESS, YOU WILL RECEIVE A TEXT TO PREPARE TO MEET YOUR DRIVER AT OUR BUSINESS VAN. PLEASE REFRAIN FROM APPROACHING ANY VANS/CARS THAT ARE NOT WRAPPED WITH OUR BUSINESS INFORMATION UNLESS SOMEONE FROM OUR TEAM CONTACTS YOU FROM OUR STORE TO INFORM YOU THAT YOUR DRIVER WILL BE IN A PERSONAL VEHICLE. YOUR DRIVER WILL NOT EXIT VEHICLE FOR ANY REASON!
PLEASE NOTE, YOUR CONTACT INFORMATION MUST BE VALID FOR US TO FULLY PROCESS YOUR SAME DAY DELIVERY ORDER. IF WE CANNOT CONTACT YOU, YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT OUR STORE LOCATION. YOUR DELIVERY FEE WILL NOT BE REFUNDED DUE TO INFORMATION BEING INCORRECT ON YOUR ORDER FORM SO PLEASE MAKE SURE ALL INFORMATION IS UPDATED AND/OR CORRECT.
ALL ORDERS ARE FINAL; NO EXCHANGES OR REFUNDS ONCE ORDER IS PLACED AND COMPLETED. PLEASE NOTE THAT YOUR ADDRESS ON YOUR ORDER IS THE ONLY ADDRESS WE WILL BRING YOUR ORDER TO. PLEASE MAKE SURE YOU HAVE CORRECT CONTACT NUMBER AND ADDRESS ON YOUR ORDER FORM. IF YOUR ADDRESS IS NOT THE ADDRESS YOU WILL LIKE YOUR DELIVERY SENT TO, WE WILL HAVE TO CANCEL YOUR ORDER AND YOU CAN REPLACE YOUR ORDER WITH CORRECT ADDRESS.
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ALL ORDERS SHOULD BE CHECKED, CONFIRMED AND SIGNED FOR BEFORE DRIVER PULLS OFF. IF YOU HAPPEN TO HAVE AN ISSUE WITH YOUR ORDER PLEASE LET DRIVER KNOW RIGHT AWAY. IF YOU LATER HAVE A ISSUE OR QUESTIONS ABOUT YOUR ORDER, PLEASE CONTACT OUR ONLINE TEAM RIGHT AWAY BY EMAIL: BEEYOURHAIR@YAHOO.COM SO WE CAN ASSIST YOU AND WE WILL TRY TO ASSIST YOU RIGHT AWAY IF ISSUE IS OUTSIDE OF ORDER BEING INCORRECT.